The THREAD Helpdesk Team Is Fully Focused on Supporting All Your Stakeholders

THREAD believes that solutions designed for simplicity and ease of use are only made stronger with a support system as comprehensive as the platform it backs.

• Dedicated support website, available 24/7, providing videos, training resources, manuals, FAQs, and notifications on technology updates
• Helpdesk services offer support via email and phone, available globally, 24/7, with multi-lingual support
  • Direct-to-patient services provide study-specific email and phone number(s), available globally, 24/7, with multi-lingual support
  • Metrics reporting delivers consistent, blinded reporting to confirm areas for re-training, optimization, and FAQ requirements
• Global Data Privacy Office team, available worldwide to support study privacy requirements